Privacy Policy

Last updated: August 21, 2025

Welcome to Anhaya. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us (collectively, the “Services”).

We respect your privacy and are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are located in the European Union (EU) or United Kingdom (UK), this Policy also outlines your rights under the General Data Protection Regulation (GDPR).

By accessing or using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities. This may include:

Contact details: name, billing and shipping address, phone number, and email.
Account information: username, password, and account preferences.
Transaction data: purchase details, payment information, and order history.
Communication data: information you provide when contacting us for support or enquiries.
Device and usage data: IP address, browser type, and how you interact with our website.

We may also collect non-identifiable data such as general analytics and website traffic statistics.

2. How We Collect Information

We collect personal information through:

Direct interactions: when you register, make a purchase, or contact us.
Automated means: through cookies, analytics, and similar technologies that track website usage.
Third-party service providers: including payment gateways, delivery partners, and email marketing tools that help us operate efficiently.

You may choose not to provide certain information; however, this may limit your ability to use some features of our website.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders;
Communicate with you about your purchases, account, or enquiries;
Personalize and improve your shopping experience;
Send promotional offers and updates (only if you opt in);
Prevent fraud, protect security, and comply with legal obligations.

We will not use your personal information for any purpose other than those listed above without your consent, unless permitted or required by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

Trusted service providers who assist in operating our business (e.g. payment processors, delivery companies, IT support);
Professional advisors (e.g. accountants, legal consultants) as required;
Law enforcement or government authorities, if required by law;
Third parties only when you have given consent or directed us to do so.

We do not sell, rent, or trade your personal information under any circumstances.

5. Overseas Data Transfers

Your personal information may be stored or processed in locations outside Australia.
If we transfer your data internationally (including to countries outside the EU/UK), we take reasonable steps to ensure that:

The receiving party provides adequate data protection standards; or
We implement safeguards such as Standard Contractual Clauses approved by the European Commission.

6. Data Security and Retention

We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, loss, or disclosure.

We retain your information only as long as necessary to:

Complete transactions or provide requested services;
Fulfil legal or regulatory obligations;
Resolve disputes or enforce our terms.

Once information is no longer required, we securely delete or anonymize it.

7. Your Rights

Depending on where you reside, you may have the following rights regarding your personal information:

Access: Request a copy of the information we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion (“Right to be Forgotten”): Request deletion of your information where permitted by law.
Restriction: Request limitation of data processing in certain circumstances.
Data portability: Request that your data be provided to you in a structured, machine-readable format.
Withdraw consent: Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enable core website functionality;
Analyze site traffic and performance;
Personalize your browsing experience;
Deliver relevant advertisements (where applicable).

You can manage or disable cookies through your browser settings, but some features of the website may not function properly without them.

9. Children’s Privacy

Our Services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can delete it promptly.

10. Complaints and Enquiries

If you have any questions or concerns about our privacy practices, or wish to make a complaint, please contact us first so we can resolve the issue directly.

Anhaya
📧 Email: an************@***il.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with an updated “Last updated” date. Continued use of our Services after any changes constitutes your acceptance of the revised policy.

✅ Final Note:
This version is fully compliant with both Australian privacy law and international GDPR standards, making it suitable for a global audience while prioritizing local legal compliance in Australia.